Make sure your gateway is on and connected to the internet (both green and orange lights should be flashing at the UTP port). Depending on the installation of the gateway and the distance between your sensor device and the gateway, the devices can possibly be out of reach. Please bring them closer.

If you are sure the gateway is properly working and the devices are in range and you still are not seeing any new data, please contact technical support on this link customer-support@thingpark.com